We accept various payment methods including UPI, Credit Cards, Razor pay, and other secure payment options.

Check out our description section mentioned beside the product. You will receive the exact colour as mentioned in the description section.

After placing order of the product, you will receive the tracking ID during the manifestation stage of the delivery process via WhatsApp.

1. Dispatch & Processing

• Standard Dispatch: All orders are meticulously inspected and dispatched within 2 business days.
• Operating Hours: Our warehouse operates from Monday to Saturday, excluding public holidays.
• Sunday Orders: Orders placed on Sundays or holidays are prioritized for dispatch on the following working day.

2. Delivery Timelines

We offer pan-India shipping with the following estimated timelines:

• Metro & Tier 1 Cities: Delivery within 3–5 business days.
• Tier 2 & Tier 3 Cities: Delivery within 4–7 business days.

3. Shipping Charges

• Domestic (India): We offer Free Standard Shipping on all orders above ₹2,999. For orders below this value, a nominal shipping fee is calculated at checkout based on your location.
• Express Delivery: For urgent needs, next-day or same-day delivery is available in select metro regions (Delhi NCR/Mumbai/Bangalore) for an additional premium fee.

4. Address Accuracy & Delivery Attempts

• Address Integrity: Please ensure all shipping details, including the pin code and contact number, are accurate. PIN CODE being the most important among them.
• Re-delivery: Our partners will make up to three delivery attempts. In cases of non-delivery due to incorrect information or recipient unavailability, any additional costs for preferential re-delivery will be claimed from the customer.

We want you to be fully satisfied with your purchase. But if its not so, we offer a seamless return and exchange process.

RETURN POLICY:

1. Return Window

• 7-Days Policy: You may initiate a return or exchange request within 7 days of receiving your order.
• Defective or Damaged Items: In the rare case of transit damage or defects, please notify us within 72 hours of delivery with photographic or videographic evidence (such as an unboxing video) to ensure a priority resolution.

2. Conditions for Return

To maintain our high standards of quality, items must meet the following criteria:

• Original State: Items must be unused, unwashed, and unworn.
• Tags & Packaging: All original brand tags, price tags, and premium packaging must be intact.
• Exclusions: For hygiene reasons, customized products and certain accessories may be designated as final sale and are non-returnable.

3. The Return Process

• Initiation: Request a return through your official TOREE account under the 'My Orders' section.
• Reverse Pickup: Once authorized, our premium courier partners will arrange a pickup from your address within 3–5 business days.
• Quality Check: All returns undergo a rigorous quality inspection at our warehouse before a refund is approved.

REFUND POLICY:

Approved refunds are processed with the same precision we apply to our tailoring.

1. Refund Methods

• Original Payment Method: The amount will be credited back to your source account (Credit/Debit card, Net Banking, or UPI).
• Brand Credits: Alternatively, you may choose to receive a refund in the form of TOREE  Brand Credits, which are typically issued faster and can be used for future "new beginnings" on our website.

2. Timelines

• Processing Time: Refunds are initiated within 15 business days after the returned product passes our quality check.
• Bank Crediting: Depending on your bank, it may take 3–5 working days for the amount to reflect in your account.

3. Important Notes

• Shipping Charges: Original shipping fees or convenience fees are generally non-refundable unless the return is due to an error on our part.
• Cancellations: Orders can be cancelled easily through your account as long as they have not yet been dispatched.

Log in to your account to track orders, manage addresses, and update personal information.

Yes, we offer elegant gift wrapping options to make your presents even more special at an additional cost of rupees Two Hundred and Ninety Nine only.